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Warranty and Refund Policy

                         

Welcome to HIGHEVER’s service page for processing warranty requests and making inquiries.
This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your HIIGHEVER purchase may have caused. 



Warranty Clause


1. Warranty Period
 
The full range of HIGHEVER products provides three-year warranty responsibility, including Bluetooth system equipment, product material quality, etc.
The warranty start date is the confirmed receipt date.

The scope of warranty is limited to orders with purchase records on Amazon、Walmart、and our official site.
For purchases made through HIGHEVER’s authorized resellers, please contact them directly.
We apologize in advance for whatever inconvenience your HIGHEVER purchase may have caused.

2. Quality Assurance Assessment Qualification
If your product turns out to have a defect during its warranty period, please contact us via our email support@highever.com and let us know what we can do to help you.

If the quality problem has not been confirmed, the purchaser needs to return the product to HIGHEVER's designated location to confirm quality issues. When applying for a warranty, please provide the product warranty card. Once approved, HIGHEVER will provide warranty services as soon as possible.

It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
Thank you in advance for all of the information you provide; we know your time is valuable.

3. Disclaimer Clauses and Restrictions 
The above statement does not provide warranty service for product damage due to accidents, natural disasters, operating errors, incorrect usage environment, intentional damage, and failure to disassemble following the product manual.

 
Exchange policy

We don't provide replacement service due to accidents, natural disasters, operating errors, incorrect use of the environment, deliberate damage, failure to disassemble the product damage, etc.

We are happy to serve you in the following situations:

1.Damaged Items
Your arrived items are damaged due to transportation; When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and either message us or call us immediately.

2.Product accessories are missings when they arrived.

3.If the price displayed on the page is lower than the price at the time of your purchase, Sorry we cannot provide other services; if the price displayed on the page is higher than the price at the time of your purchase, we will use the original purchase price The price shall prevail.

4.During the three-year warranty period, if the product to be replaced is discontinued or out of stock, etc. HIGHEVER will provide products of other sizes, types, and colors at the same price for a replacement.
Please email us and provide the order number, pictures, or videos for the fastest service.


Refund: 30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in HIGHEVER’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality-related warranty claims, the buyer is responsible for shipping costs.
  • For quality-related warranty claims, HIGHEVER refunds the cost of the product itself.
  • Returns may be rejected if items do not meet the above requirements


Refund requests for the 30-day money-back guarantee to expire 30 days after opening a warranty claim. It is impossible to process a refund request for non-quality issues for items that have expired this 30-day window. For purchases not made directly through HIGHEVER’s online stores, please contact retailers for refunds.



E-mail: support@highever.com
TEL: 888-369-2169